System Status for PRTG Hosted Monitor

All Systems Operational

About This Site

This is Paessler PRTG Hosted Monitor's status page, where you can get updates on how our services and features are doing. If there are any interruptions to our service, we will post a note to keep you informed.

PRTG Instances Operational
90 days ago
100.0 % uptime
Today
PRTG Servers Operational
PRTG Notification Emails ? Operational
AWS EC2 Instances (af-south-1 - Africa - Cape Town) Operational
AWS EC2 Instances (ap-east-1 - Hong Kong) Operational
AWS EC2 Instances (ap-northeast-1 - APAC - Tokyo) Operational
AWS EC2 Instances (ap-northeast-2 - APAC - Seoul) Operational
AWS EC2 Instances (ap-northeast-3 - APAC - Osaka) Operational
AWS EC2 Instances (ap-south-1 - Mumbai) Operational
AWS EC2 Instances (ap-south-2 - Hyderabad) Operational
AWS EC2 Instances (ap-southeast-1 - APAC - Singapore) Operational
AWS EC2 Instances (ap-southeast-2 - APAC - Sydney) Operational
AWS EC2 Instances (ap-southeast-3 - Jakarta) Operational
AWS EC2 Instances (ca-central-1 - Canada - Montreal) Operational
AWS EC2 Instances (eu-central-1 - Europe - Frankfurt) Operational
AWS EC2 Instances (eu-central-2 - Zurich) Operational
AWS EC2 Instances (eu-south-2 - Spain) Operational
AWS EC2 Instances (eu-west-1 - Europe - Ireland) Operational
AWS EC2 Instances (eu-west-2 - Europe - London) Operational
AWS EC2 Instances (eu-west-3 - Europe - Paris) Operational
AWS EC2 Instances (eu-north-1 - Europe - Stockholm) Operational
AWS EC2 Instances (eu-south-1 - Europe - Milan) Operational
AWS EC2 Instances (me-central-1 - UAE) Operational
AWS EC2 Instances (me-south-1 - Bahrain) Operational
AWS EC2 Instances (us-east-1 - United States - Northern-Virginia) Operational
90 days ago
100.0 % uptime
Today
AWS EC2 Instances (us-east-2 - Ohio) Operational
AWS EC2 Instances (us-west-2 - United States - Oregon) Operational
AWS EC2 Instances (sa-east-1 - South America - SĂŁo Paolo) Operational
AWS SNS eu-west-1 (Backend-communication) Operational
app.my-prtg.com Operational
Website Operational
AWS dynamodb-eu-west-1 Operational
AWS lambda-eu-west-1 Operational
AWS route53 Operational
AWS S3 Operational
Authentication Operational
90 days ago
100.0 % uptime
Today
Subscriptions Operational
90 days ago
99.97 % uptime
Today
Subscription Service Operational
90 days ago
99.91 % uptime
Today
Payment Gateway Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Oct 27, 2025

No incidents reported today.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025
Completed - The scheduled maintenance has been completed.
Oct 23, 13:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 07:00 UTC
Scheduled - All hosted PRTG instances will be queued for being updated during this maintenance window. Instances will be unavailable for less than 15 minutes during the actual update process.
Oct 21, 07:37 UTC
Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
Resolved - All systems are back up and running again.
Oct 20, 13:09 UTC
Update - Subscription Service is fine again.
We notice occasional issues with EC2 instances in us-east-1 when being restarted, being stuck in stopping state. We're actively working on recovering those machines as fast as possible.

Oct 20, 12:24 UTC
Update - We are continuing to monitor for any further issues.
Oct 20, 12:22 UTC
Update - We see continous recovery on the subscription service, reducing severity from major outage to degraded performance and continue monitoring.
Oct 20, 09:48 UTC
Monitoring - Issues are related to an outage in one AWS region that affected some of our own and also relevant 3rd party services. See also https://health.aws.amazon.com/health/status

Listing existing subscriptions/instances on app.my-prtg.com might be still impaired, same goes for booking new subscriptions or starting PRTG Hosted Monitor trials.

Recovery is currently ongoing, we monitor the situation and post an update.

Oct 20, 09:39 UTC
Investigating - We are currently seeing elevated error rates impacting several services. Services related to booking/managing subscriptions are impaired as well. Existing subscriptions are currently also not showing.
Oct 20, 08:02 UTC
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.